Privacy Policy

1. Who We Are

CT Patio Builders ("we," "our," or "us") operates the website www.patiobuildersconnecticut.com. We are a licensed outdoor living and patio construction company serving Fairfield County, Connecticut. Our principal place of business is [ADDRESS_STREET — PENDING], [ADDRESS_CITY — PENDING]. You may contact us at [PHONE — PENDING] or info@patiobuildersconnecticut.com.

2. Information We Collect

We collect the following categories of personal information:

• Contact information: Name, email address, phone number, and project address submitted via contact or quote forms.
• Project details: Service interests, project descriptions, timelines, and budget information you voluntarily provide.
• Usage data: IP address, browser type, pages visited, time on site, and referring URL — collected automatically via cookies and analytics tools.
• Communications: Records of emails, calls, or messages you send us.

3. How We Collect It

• Web forms: Quote request forms, contact forms, and any other forms on this site.
• Cookies and tracking pixels: Placed by Google Analytics, Google Tag Manager, and GoHighLevel CRM on your browser when you visit our site.
• Direct communications: Phone calls, emails, and text messages you initiate.

4. How We Use Your Information

• Responding to consultation and quote requests
• Scheduling on-site visits and project consultations
• Following up on inquiries via phone, email, or text
• Sending marketing communications (with your consent or as permitted by law)
• Analyzing website traffic and user behavior to improve our site
• Maintaining records in our customer relationship management system

5. Third-Party Services

We use the following third-party services that may collect or process your data:

• Google Analytics (GA4): Collects anonymized usage data including page views, session duration, and traffic sources. Governed by Google's Privacy Policy.
• Google Tag Manager (GTM): Manages tracking scripts on our site. May deploy additional tracking tools as configured.
• GoHighLevel CRM: Receives contact form submissions and stores lead information for follow-up. GoHighLevel's privacy policy governs their use of your data.

We do not sell your personal information to third parties.

6. Cookie Policy

Our website uses cookies for analytics and functionality. Types of cookies set include:

• Analytics cookies: Set by Google Analytics to track page visits and user behavior (anonymous).
• Functional cookies: Set by our CMS or form tools to enable form submission and session state.
• Marketing cookies: May be set if Google Ads or Meta Ads remarketing is enabled.

You can disable cookies in your browser settings. Note that disabling cookies may affect site functionality. Most browsers also support tools like Google's Ads Settings for controlling ad tracking.

7. Data Storage and Security

Your information is stored on secure servers maintained by our CRM provider (GoHighLevel) and Google's cloud infrastructure. We implement reasonable technical and organizational measures to protect your data against unauthorized access, alteration, or disclosure. No method of electronic transmission is 100% secure; we cannot guarantee absolute security.

8. Data Retention

We retain contact and project inquiry data for up to 3 years following your last interaction with us, or longer if required by applicable law or for legitimate business purposes. Analytics data is retained per Google Analytics' standard retention settings (14 months by default).

9. Your Rights

You may request to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at info@patiobuildersconnecticut.com or [PHONE — PENDING].

10. Children's Privacy

This website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of the site after a change constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or requests: CT Patio Builders, [ADDRESS_STREET — PENDING], [ADDRESS_CITY — PENDING] · [PHONE — PENDING] · info@patiobuildersconnecticut.com